I mentioned a couple of weeks ago that when I bought a Mod Floral Blue Tote off of ebay that the base board in it was bent in two places. I even split into two pieces from being bent, so then it was even less supportive because it was thin. So I called Vera Bradley customer service and they said they would send me one. It arrived yesterday! Now my tote has a perfect base.
Vera Bradley really has the best customer service! They always go above and beyond to make sure that they have happy customers. I always appreciate all that they do. I might have cut back my Vera spending, but I will be a fan for a long time!