So I ordered a couple of things before I left for Christmas vacation and had them shipped to my parents house so that they would be there when I arrive. I ordered a Vera when they were on sale for $39.99 and I ordered a blanket in Very Berry Paisley when they were on sale and there was free shipping. I will say that they arrived safely and the contents of each box were okay, but check out these boxes. It totally could have been a different story.
This box had two sides were the tape came undone. Vera Bradley shipping does not use a strong enough tape. Look how far I can open the box! I couldn’t believe it. I was able to reach in and take the Vera bag out without even having to undo the tape from any of the sides.
Then there is this box, the tape cam undone on one side. Not as bad as the first box, but I think that it really illustrates the fact that something needs to change. Vera Bradley charges more than any other place I order online from. That is fine, I accept it and wait until they have specials or partner up on orders with family or friends. But for what we pay the shipping materials should be a little higher quality to make sure that what we order actually arrives save and sound.
I have friends who have mentioned this to Vera Bradley customer service in the past and nothing has happened, but if we all let them know when we receive something that is less than satisfactory then maybe a change will be made.
Everything else I ordered from other companies was sealed with brown packing tape with the strings through it. Why can't they use stronger tape?